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<!DOCTYPE html><html lang="en"><head><title>Refund Policy - Pets Helps - Animal Welfare Advocacy</title><meta http-equiv="Content-Type" content="text/html; charset=utf-8" /><meta name="icbm" content="40.6120946,-77.1160008" /><meta name="geo.position" content="40.6120946;-77.1160008" /><meta name="geo.placename" content="Pet City" /><meta property="og:title" content="Refund Policy - Pets Helps - Animal Welfare Advocacy" /><meta property="og:type" content="website" /><meta property="og:locale" content="en" /><meta property="og:url" content="https://petshelps.org/refund-policy" /><meta name="viewport" content="width=device-width, initial-scale=1" /><link rel="icon" href="data:," /><link rel="preconnect" href="" /><link rel="stylesheet" type="text/css" media="screen" href="/webcard/static/app.min.1765894245.css"/><link rel="stylesheet" type="text/css" media="screen" href="/css/custom.260105232044.css" id="customcss"/><link rel="canonical" href="https://petshelps.org/refund-policy"/><script>if (!webcard) var webcard={};webcard.id=2638351;webcard.moduleId=22915449;webcard.culture="en";webcard.type=2;webcard.isEdit=false;webcard.isPreview=true;webcard.isMobile=/Android|webOS|iPhone|iPad|iPod|BlackBerry/i.test(navigator.userAgent);webcard.isTouch='ontouchstart' in window || navigator.msMaxTouchPoints > 0;webcard.googleMapsEmbedApiKey='AIzaSyDoOLq_ts27g3vEog9sGYB0GJSyWBDK9gs';webcard.googleMapsApiKey='';webcard.apiHost=location.host + '/api.php';var extraPath='';</script><link rel="preload" as="style" href="/g/fonts.css?family=Roboto:400%7CPoppins:400,700&display=swap" /><link rel="stylesheet" media="print" onload="this.media='all'" href="/g/fonts.css?family=Roboto:400%7CPoppins:400,700&display=swap" /><style>figure{margin:0}#ed-1477909048 { margin: auto 1rem auto auto; } @media screen and (max-width: 975px) { #ed-1477909048 { margin: auto 1rem auto 0rem; }} #ed-1477909045 { flex-grow: 1; flex-basis: auto; } #ed-1477909045 > .inner { place-content: center flex-end; align-items: center; } @media screen and (max-width: 975px) { #ed-1477909045 > .inner { justify-content: flex-end; }} #ed-1477909054 { flex-basis: auto; flex-grow: 1; } #ed-1483891464 > .inner { align-items: center; justify-content: space-between; } #ed-1483898200 h1 { text-align: center; } #ed-1483898206 .space { height: 1rem; } #ed-1477908184 { flex-basis: auto; flex-shrink: 1; } #ed-1477908181 > .inner { justify-content: flex-start; align-items: center; } @media screen and (max-width: 575px) { #ed-1477908181 { flex-basis: 100%; }} @media screen and (max-width: 575px) { #ed-1477908181 > .inner { justify-content: center; }} #ed-1477908187 { flex-basis: auto; flex-grow: 0; } #ed-1477908187 > .inner { justify-content: center; align-items: center; } @media screen and (max-width: 575px) { #ed-1477908187 { order: -1; flex-grow: 1; flex-basis: 100%; }} #ed-1483955301 { flex-basis: auto; } #ed-1477908193 > .inner { justify-content: flex-end; align-items: center; } @media screen and (max-width: 575px) { #ed-1477908193 { flex-basis: 100%; }} @media screen and (max-width: 575px) { #ed-1477908193 > .inner { justify-content: center; }} #ed-1483891461 > .inner { flex-direction: row; place-content: center; align-items: center; padding: 2rem 0rem; }</style></head><body class="page-22915449 pagelayout-1 slogan culture-en"><a href="#main-content" class="wv-link-content button">Skip to main content</a>
<div class="ed-element ed-reference ed-reference-container wv-boxed menu-wrapper wv-overflow_visible preset-menu-v2-home-logo-nav-h1-image-text-menu" id="ed-1483891464" data-reference="1477909039"><header class="inner" id="home-2-menu"><div class="ed-element ed-logo" id="ed-1477909042"><h1><img src="/images/0/22133320/CreamBlueMinimalistPetShopandCareLogo996x423px-lGBk0UfR_uiE0QVKFrANoA.png" style="max-width:240px;max-height:80px;" alt="petshelps"></h1></div><div class="ed-element ed-container mobile-cont wv-overflow_visible" id="ed-1477909045"><div class="inner"><figure class="ed-element ed-icon" id="ed-1477909048"><a href="tel:"><svg xmlns="http://www.w3.org/2000/svg" viewBox="170 -787 659 875" data-icon="ico-phone" preserveAspectRatio="xMidYMid"><path d="M390.7 -496.7C270.4 -427.2 453.9 -83.1 585.6 -159.1L707.7 52.3C652.1 84.4 605.2 104.6 540.8 67.8 362 -34.4 165.2 -375.1 170.8 -578.3c1.9 -70.6 43.6 -98.3 97.9 -129.7 23.3 40.4 98.6 170.8 122 211.3zm50.4 -5.7c-13 7.5 -29.7 3.1 -37.3 -10l-115 -199.3c-7.5 -13 -3.1 -29.7 10 -37.3l60.5 -34.9c13 -7.5 29.7 -3.1 37.3 10L511.7 -574.6c7.5 13 3.1 29.7 -10 37.2l-60.6 35zM755.5 42.1c-13 7.5 -29.7 3.1 -37.3 -10l-115 -199.3c-7.5 -13 -3.1 -29.7 10 -37.3l60.5 -34.9c13 -7.5 29.7 -3.1 37.3 10L826.1 -30.1c7.5 13 3.1 29.7 -10 37.3l-60.6 34.9z"></path></svg></a></figure><div class="ed-element ed-html menu-trigger" id="ed-1477909051"><div class="menu-trigger-box"><div class="menu-trigger-inner"></div></div></div></div></div><nav class="ed-element ed-menu wv-custom" id="ed-1477909054"><ul class="menu-level-0"><li class="first"><a href="#home-2" class="first">Home</a></li><li><a href="#about-1">About Us</a></li><li><a href="#services-4">DONATE</a></li><li><a href="#faq-3">FAQ</a></li><li class="end"><a href="#contact-us-4" class="last">Contact</a></li></ul></nav></header></div><div class="ed-element ed-container wv-boxed wv-spacer" id="ed-1483891467"><div class="inner"><div class="ed-element ed-headline custom-theme" id="ed-1483898200"><h1>Refund Policy</h1></div></div></div><div class="ed-element ed-container wv-boxed wv-spacer wv-overflow_visible preset-text-v2-default" id="ed-1483898203"><div class="inner"><div class="ed-element ed-spacer" id="ed-1483898206"><div class="space"></div></div><div class="ed-element ed-text custom-theme text" id="ed-1483898209"><p class="p1"><br></p><p class="p2">At PETSHELPS, we are deeply grateful for your generosity and support in helping us rescue, treat, and rehome animals in need. Donations are the lifeblood of our mission, and we are committed to transparency and accountability.</p><p class="p1"><br></p><p class="p3"><strong><span style="font-size: 18px;">1. Donations</span></strong></p><ul class="ul1"><li class="li2">All donations made through <a data-fr-linked="true" href="https://www.petshelps.org/">https://www.petshelps.org/</a> are voluntary and non-profit.</li><li class="li2">Donations may be one-time or recurring (monthly/annual), depending on the option selected by the donor.</li><li class="li2">We accept donations via trusted payment processors (e.g., Hoodpay, Stripe, PayPal) to ensure secure transactions.</li><li class="li2">A receipt will be issued via email for every successful donation.</li></ul><p class="p1"><br></p><p class="p3"><strong><span style="font-size: 18px;">2. Use of Donations</span></strong></p><p class="p2">Your donations are used to support our programs, including but not limited to:</p><ul class="ul1"><li class="li2">Medical treatment and surgeries for animals</li><li class="li2">Food, shelter, and rehabilitation</li><li class="li2">Rescue operations and transportation</li><li class="li2">Awareness campaigns and adoption programs</li></ul><p class="p1"><br></p><p class="p3"><strong><span style="font-size: 18px;">3. Refund Policy</span></strong></p><p class="p2">Since donations are voluntary and intended to support charitable work, <strong>we generally do not offer refunds</strong>. However, we understand that mistakes can happen. Refunds may be considered in the following cases:</p><ul class="ul1"><li class="li2"><strong>Duplicate Donations</strong>: If a donor accidentally makes the same donation multiple times.</li><li class="li2"><strong>Unauthorized Transactions</strong>: If a donation was made fraudulently or without the donor’s permission.</li><li class="li2"><strong>Processing Errors</strong>: If technical issues with our website or payment processor caused an incorrect charge.</li></ul><p class="p1"><br></p><p class="p3"><strong><span style="font-size: 18px;">4. Refund Request Procedure</span></strong></p><p class="p2">To request a refund, please contact us within <strong>7 days of your donation</strong> with the following details:</p><ul class="ul1"><li class="li2">Full name</li><li class="li2">Date of donation</li><li class="li2">Donation amount</li><li class="li2">Payment method used</li><li class="li2">Reason for refund request</li></ul><p class="p1"><br></p><p class="p2"> Email: <strong>[email protected]</strong></p><p class="p2">Once reviewed, approved refunds will be processed back to the original payment method within <strong>7–14 business days</strong>.</p><p class="p1"><br></p><p class="p3"><strong><span style="font-size: 18px;">5. Recurring Donations (Subscriptions)</span></strong></p><ul class="ul1"><li class="li2">Donors who choose recurring donations can cancel at any time by contacting us.</li><li class="li2">To avoid being charged for the next billing cycle, please request cancellation at least <strong>3 business days before the renewal date</strong>.</li></ul><p class="p1"><br></p><p class="p3"><strong><span style="font-size: 18px;">6. Tax Deductions</span></strong></p><p class="p2">Depending on your location, donations may be tax-deductible. Please consult your local tax authority or advisor for details.</p><p class="p1"><br></p><p class="p3"><strong><span style="font-size: 18px;">7. Contact Us</span></strong></p><p class="p2">If you have any questions about donations, recurring payments, or refund requests, please reach out:</p><p class="p2"><br></p><p class="p1">PETSHELPS</p><p class="p1">3405 CALLE CUERVO NW APT 1022</p><p class="p1">ALBUQUERQUE, NM 87114</p><p class="p1"><br> Email: [email protected]</p></div></div></div><div class="ed-element ed-reference ed-reference-container footer wv-boxed flex-justify-content-center flex-align-items-center flex-align-content-center preset-footer-fulla-v2-default" id="ed-1483891461" data-reference="1477908178"><footer class="inner" id="footer-3"><div class="ed-element ed-container footer-fulla-box flex-align-items-center" id="ed-1477908181"><div class="inner"><nav class="ed-element ed-menu wv-custom" id="ed-1477908184"><ul class="menu-level-0"><li class="first"><a href="#home-2" class="first">Home</a></li><li><a href="#about-1">About Us</a></li><li><a href="#services-4">Donation</a></li><li><a href="#faq-3">FAQ</a></li><li><a href="#contact-us-4">Contact</a></li><li class="wv-page-22914271-en"><a href="/gdpr" class="wv-page-22914271-en">GDPR</a></li><li class="wv-page-22914956-en"><a href="/cookie-policy" class="wv-page-22914956-en">Cookie policy</a></li><li class="wv-page-22915449-en active"><a href="/refund-policy" class="wv-page-22915449-en active">Refund policy</a></li><li class="wv-page-22915567-en end"><a href="/privacy-policy" class="wv-page-22915567-en last">Privacy policy</a></li></ul></nav></div></div><div class="ed-element ed-container footer-fulla-box flex-justify-content-center flex-align-items-center" id="ed-1477908187"><div class="inner"><div class="ed-element ed-logo" id="ed-1477908190"><h1><img src="/images/0/22133320/CreamBlueMinimalistPetShopandCareLogo996x423px-lGBk0UfR_uiE0QVKFrANoA.png" style="max-width:240px;max-height:80px;" alt="petshelps"></h1></div></div></div><div class="ed-element ed-container footer-fulla-box" id="ed-1477908193"><div class="inner"><div class="ed-element ed-text custom-theme" id="ed-1483955301"><p class="p1"><strong>Organisation: PETSHELPS</strong></p><p class="p1">3405 CALLE CUERVO NW APT 1022</p><p class="p1">ALBUQUERQUE, NM 87114</p><p class="p1"><br> Email: [email protected]</p></div></div></div></footer></div><script src="/webcard/static/app.bundle.1765894263.js"></script><script src="/js/custom.260105000940.js"></script></body>
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